Shipping policy

At Sleepy Owl, we know that a great night’s sleep begins with a smooth delivery experience. That’s why we’ve designed our shipping process to be fast, reliable, and transparent — so your sleep essentials arrive safely, right to your door.

🚚 Where We Ship

We currently ship to all addresses within the United Kingdom, including mainland UK, Northern Ireland, the Isle of Man, and the Channel Islands. For international shipping inquiries, please contact our support team at info@sleepyowl.co.uk

⏱ Delivery Timeframes

• Standard Delivery (Free): Estimated delivery within 2–4 working days after dispatch.

Delivery times may vary slightly during busy seasons or promotional periods. You’ll receive a tracking number once your order has been dispatched.

📦 Order Processing

All orders are processed within 1 business day. Orders placed before 15:00 PM (GMT) are typically dispatched the same day. Orders placed after this time will be dispatched the following business day.

🛏 Mattress & Topper Deliveries

Our mattresses and toppers are rolled and vacuum-sealed for easier handling. They are delivered by one of our trusted courier partners, with tracking information provided as soon as your item leaves our warehouse.

❗ Missed Delivery / Redelivery

If you’re not home at the time of delivery, the courier will either:

• Leave the package in a safe location
• Leave a calling card for redelivery instructions
• Attempt redelivery the next working day

Please ensure your address details are entered correctly at checkout to avoid any delays.

💬 Questions or Special Requests?

Need to update your shipping address or have a special delivery request? We're here to help! Contact our team anytime at info@sleepyowl.co.uk and we’ll do our best to accommodate you.

🕊️ Sustainable Shipping Promise

We aim to keep our environmental impact as low as possible. Wherever we can, we use recyclable materials and carbon-efficient shipping methods.

Your comfort starts with delivery you can count on — and that’s our promise to you.